Terms And Condition

All the goods purchased can be returned and exchanged with the same value items or more. The refund of the value of the items returned will be in the form of store credit which can be used to deduct future purchases. Under no circumstances that cash refund is awarded.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending.

As an alternative to returning your own for store credit or exchanges, you may prefer to return or exchange items using our free returns and exchanges collection service. You must request your Returns Merchandise Authorization (RMA) number within 14 days of order receipt, and return your unwanted items within 14 days of receiving your RMA number, for a refund of the value of the item only, or an exchange for the same item in a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.

Please refer to our Returns & Exchanges policy for further information.

Shipping is complementary on the replacement item, but exchanges made to destinations outside of Indonesia will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. See costs forShipping and Returns.